The Frequent Rider Program is based on a 24 month period, after the 24th months is covered all of the gathered points are erased and the passenger will have to start from 0 points again, except from Platinum members.
Only one reward can be used per purchase, even if the passenger has various pending rewards.
Free Tickets are not valid on Blackout Dates, except for Platinum Members.
Free Tickets and discounts cannot be combined with any other promotions and/or discounts.
Free Tickets cannot be modified or changed, they must be used as they were purchased.
Each dollar spent represents 10 points which can be redeemed in company vouchers/credit.
All of the benefits and rewards do not have a monetary value and they will be invalid if sold, bought, transferred or modified. The company can block the user and all of their benefits if the member utilizes their points incorrectly or violates any of the Terms/Conditions of the program.
All benefits, tickets, and discounts are non transferable.
Points are valid for a 24 month period, after that time the collected points will expire. This does not apply to Platinum Members.
If the free ticket service is missed and the passenger did not travel, then the passenger will take full responsibility and RedCoach will not change or modify that ticket for the passenger to reuse it.
Tickets are subject to availability on the service and also to the seat distribution.
Blackout dates are not valid for traveling with the free tickets, except for Platinum members.
The money spent on ticket changes will not be added as RedRiders membership points.
Points are valid only for the member and cannot be combined or transferred to any other member.
Minors, Companies & Other Entities cannot create member accounts.
The company can add/remove additional prizes, modify them or apply them for a limited time/availability.
The company can cancel the program at any time, with no previous information, however the prizes/benefits given before the cancellation of the program will remain valid until they are used, or they expire based on the regular program rules.